General Information

The following are examples of information users provide directly when interacting with Nimrala products or support:

• Contact details: name, email address, postal address, and telephone number provided for account setup and support.
• Account credentials: username, password, and authentication settings used to access Nimrala services.
• Payment and billing information submitted when purchasing devices or subscriptions, handled via third-party payment processors.
• Device setup data and preferences entered during installation, including location labels, room assignments and scheduling preferences.
• Support communications and feedback you provide via email, chat, phone, or in-app messaging, including troubleshooting details.
• Content you choose to store or upload through Nimrala services, such as custom scenes, automation rules or usage notes.

When you use our website and devices, we may collect certain technical and usage information automatically to operate the service and improve performance:

• Device telemetry and operational metrics from Nimrala devices that help diagnose issues and optimize performance.
• Usage data such as feature interactions, timestamps, and service logs to analyze feature adoption and improve user experience.
• Technical information including IP address, device model, operating system, browser type, and unique device identifiers.
• Location data derived from device settings where location-based services are enabled to support features like room-specific automations.
• Cookies, analytics identifiers, and similar tracking technologies used to personalize content and measure website performance.
• Error reports and crash logs collected to maintain stability and security of Nimrala software.

We use collected information for clear, limited purposes aligned with delivering Nimrala services and improving user experience:

• To provide, maintain, and troubleshoot Nimrala devices and companion apps, including firmware updates and remote diagnostics.
• To process purchases, manage subscriptions, and communicate billing or account information.
• To personalize device behavior and recommendations based on settings and aggregated usage patterns.
• To perform analytics and research aimed at improving reliability, efficiency, and user interface of Nimrala products.
• To provide customer support, respond to inquiries, and manage service requests in a timely manner.
• To detect, prevent, and respond to security incidents and potential abuse of our services.
• To send service-related notices and, where consent is given, marketing communications which you can opt out of at any time.
• To comply with legal obligations, resolve disputes, and enforce agreements when necessary.

Nimrala uses cookies and similar technologies to operate the website, analyze usage, and support personalization. You can manage most cookies through your browser settings and device controls.

Cookies used include session cookies to maintain navigation state, persistent cookies to remember preferences, analytics cookies to understand usage patterns, and third-party cookies delivered by service partners for features such as payment processing or social login.

Categories of cookies: Essential (necessary for site operation), Performance (analytics and diagnostics), Functional (remember settings), and Advertising/Targeting (used only with consent to tailor marketing).

To manage cookies, adjust your browser or device privacy settings, or use opt-out tools provided by certain analytics partners. For marketing cookies, follow opt-out links in communications or update your preferences in your account settings on bmirala.info.

Cookie Policy

Nimrala may share personal information with selected partners to deliver services. We limit sharing to what is necessary and require partners to protect your data.

• Service providers and subcontractors who perform technical and business functions on our behalf, such as cloud hosting and analytics.
• Payment processors and business institutions that handle payment and billing for purchases made through Nimrala.
• Affiliated companies involved in delivering or improving Nimrala services, subject to confidentiality obligations.
• Legal and regulatory authorities when required by law, to respond to legal process, or to protect rights and safety.
• Potential buyers or partners in the event of a merger, acquisition, or sale of assets, with data handling aligned to this policy.
• Marketing platforms only if you have opted in to communications; you can opt out at any time.

We retain personal data only for as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and purpose.

Account and profile information is retained while your account is active and for a limited period after account closure to comply with legal and operational needs, typically up to seven years for billing and tax records where required.

Messages, support tickets, and correspondence are retained for a period necessary to resolve issues and improve service, generally up to two years following the last interaction unless longer retention is required by law.

Operational logs and telemetry used for diagnostics and security are retained for a limited period, commonly one year, subject to aggregation or anonymization for longer-term analytics.

Upon valid deletion requests we will remove personal data from active systems within a reasonable timeframe. Backups or logs containing deleted data may persist for a limited period for recovery and compliance purposes, typically not exceeding 60 days.

We implement organizational, technical, and administrative measures designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. Measures are reviewed and updated as technologies and risks evolve.

• Encryption of data in transit (TLS) and encryption at rest for sensitive records where practical.
• Access controls, role-based permissions, and multi-factor authentication for administrative access to systems.
• Regular security reviews, vulnerability scanning, and incident response planning to detect and address potential issues swiftly.

Although Nimrala is based in Canada, we respect rights provided under the GDPR for users in the European Economic Area and implement applicable safeguards for data transfers and processing activities.

GDPR may apply to individuals located in the EEA using Nimrala services. Where applicable, we act as controller for personal data processed in connection with providing our services and honor GDPR rights and obligations as described in this policy.

• Access: You can request a copy of personal data we hold about you, including account details and device interaction logs associated with your Nimrala account.
• Correction: If your personal information is incomplete or inaccurate, you may request updates to keep records current for device personalization and support.
• Deletion: You may request deletion of your personal data where applicable, subject to legal and operational retention requirements related to device safety and diagnostics.
• Portability and Restriction: Where applicable under local law, you can request a machine-readable copy of certain data or ask us to restrict processing while a dispute is resolved.

If you believe Nimrala has mishandled your personal information, you may contact our privacy team to submit a complaint. We will review and respond to each issue promptly. If you remain unsatisfied, you have the right to lodge a complaint with the appropriate data protection authority in your jurisdiction.

Nimrala may send product updates, offers, and tips for maximizing your AI-powered smart devices. You will only receive marketing messages if you opt in or where permitted by law. Messages will be relevant to your device ownership and preferences to help you get the most value.

You can opt out of marketing messages at any time by using the unsubscribe link in emails, updating preferences in your Nimrala account, or contacting support. Opting out will not affect service or important account notices.

Our products and services are intended for adult users and households. We do not knowingly collect personal information from children under applicable age thresholds without verifiable parental consent. If you believe a child’s data has been provided to Nimrala without consent, contact our privacy team to request its removal.

Nimrala products may integrate with third-party services and links. These external services have their own privacy practices and controls. We recommend reviewing third parties’ privacy policies before enabling integrations. Nimrala is not responsible for external data practices beyond those integrations you authorize.

We may update privacy practices to reflect product enhancements or legal requirements. Material changes will be posted at Nimrala with a revised effective date. Non-material updates may be applied as needed; check this policy periodically for the latest information.